20+ Years of Emergency, Accessibility & Operations Experience
Building systems that hold under pressure — accessible, emergency-informed, and operationally sound.
Christopher Williams is an Emergency Management and Accessibility professional with deep roots in operations support, emergency communications, dispatching, and systems development. His work sits at the intersection of public safety, digital inclusion, and operational resilience.
Certified Emergency Telecommunicator (ETC 4.0) through IAED with extensive training in NIMS, ICS, CERT, cybersecurity, IPAWS, and accessible emergency communications. Christopher has supported towing, roadside assistance, and service organizations nationwide since 2011.
As founder of CommandShield Incident Response, Inc., A11yForgeIT, and Tow Pulse Gear, he brings founder-level accountability to every engagement — no hand-offs, no corporate layers.
Three Mission-Driven Ventures
Each company addresses a distinct gap in public safety, accessibility, or awareness — all founded and led directly by Christopher.
CommandShield Incident Response, Inc.
Emergency communications and accessibility consulting company serving public safety and emergency management organizations. Provides WCAG auditing, 504/508 compliance assessments, ICS documentation support, and accessible communications planning.
A11yForgeIT
Dedicated accessibility consulting practice focused on WCAG compliance and digital inclusion. Provides audits, remediation roadmaps, document accessibility reviews, and training for organizations that serve people with disabilities.
Tow Pulse Gear
Public-safety-focused apparel brand built to support Slow Down Move Over awareness campaigns. Designed to create visibility for roadside safety professionals and first responders who operate in high-risk traffic environments.
Work History & Roles
Expand any role for detailed responsibilities, tools used, and key contributions.
Founder & President
CommandShield Incident Response, Inc.
Emergency Communications & Accessibility Consulting
2024–Present
Founder & President
Founded and operate a specialized consulting company at the crossroads of emergency management and digital accessibility. Serve public safety agencies, emergency management offices, and mission-critical organizations that need both operational compliance and accessible communications.
- Deliver WCAG 2.2 AA accessibility audits for agency websites, PDFs, and digital communications
- Provide Section 504 and Section 508 compliance assessments and remediation roadmaps
- Develop emergency-informed systems documentation and ICS-aligned workflow designs
- Built and maintain free public tools including the CSIR PDF Accessibility Checker and 504 Exposure Self-Assessment
- Consult on IPAWS integration, accessible alerting protocols, and public-facing communication accessibility
Founder & Accessibility Consultant
A11yForgeIT
WCAG Compliance & Digital Inclusion
2024–Present
Founder & Accessibility Consultant
Lead accessibility practice focused on bringing digital properties into conformance with WCAG 2.1 and 2.2 AA standards. Work with clients ranging from small agencies to larger organizations navigating legal accessibility requirements.
- Conduct comprehensive site audits using automated and manual testing methods, including screen reader evaluation with NVDA
- Produce detailed remediation reports with prioritized, actionable guidance for development teams and vendors
- Audit PDF documents including emergency plans, shelter guides, and public notices for accessibility compliance
- Provide training and educational materials helping teams understand accessibility fundamentals and long-term compliance
- Advise on assistive technology compatibility across web, mobile, and document formats
Founder & Brand Developer
Tow Pulse Gear
Public Safety Apparel · Slow Down Move Over Awareness
2025–Present
Founder & Brand Developer
Conceptualized and launched a mission-driven apparel brand focused on road safety awareness for towing and roadside professionals. Combines industry knowledge from years in dispatch and roadside operations with brand development skills.
- Developed brand identity, product concepts, and messaging aligned with Slow Down Move Over legislation advocacy
- Built e-commerce presence and digital marketing strategy targeting the towing and roadside service community
- Created educational content supporting awareness campaigns for roadside worker safety
Freelance Operations, Dispatch & Digital Services
Independent / Nationwide Clients
Towing, Roadside Assistance & Service Organizations
2011–Present
Freelance Operations, Dispatch & Digital Services
Over 13 years providing contract operations, dispatch coordination, and digital services support to towing and roadside assistance companies nationwide. Built a reputation for reliability in high-pressure, 24/7 service environments where every call matters.
- Managed dispatch operations for towing and roadside service companies, coordinating technicians, tracking service calls, and communicating with motorists
- Used industry platforms including Towbook and Omadi for dispatch management, billing, and operations reporting
- Provided digital services including WordPress site builds, SEO optimization, and online presence management for service businesses
- Developed intake workflows, standard operating procedures, and training materials for client dispatch centers
- Supported motor club and network integration including AAA, Agero, and Allstate roadside programs
- Administered CRM and customer management tasks using Salesforce for larger clients
Built Tools That Solve Real Problems
Each project was designed to address operational gaps in emergency management, ICS documentation, or field operations — developed and maintained by Christopher directly.
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Designed to reduce the friction of IAP creation during active incidents. Targets emergency managers who need fast, structured documentation without navigating complex software.
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Addresses a real operational gap — ICS forms are often paper-based or in static PDFs that aren't accessible. FormForge makes them dynamic, accessible, and easier to complete under pressure.
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Built for environments where shift-to-shift continuity is critical. Helps teams maintain clean records of actions taken, resources deployed, and communications logged during activations.
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Tracking 80+ FEMA IS courses, NREMT renewals, NIMS, and clinical hours across a career is genuinely hard. No existing tool was built for this specific mix of credentials, so this fills the gap — stored locally, no account required.
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Existing study tools were cluttered with accounts and donation prompts. Built a fast, genuinely accessible alternative with timed mock exams and keyboard shortcuts, then expanded it once studying moved past Technician.
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Dispatch work runs across fragmented jobs inside a single shift. No standard timesheet tool handles that granularity the way field teams actually need — this tracks shift time and per-job time simultaneously.
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During exercises and real incidents, keeping a live activity log while also tracking personnel hours and resource requests across phases is genuinely hard to do in one place. OpClock puts the whole picture on a single screen.
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Small dispatch operations running multiple drivers need a fast way to log runs and pull end-of-week numbers without paying for fleet software that does ten times more than they need.
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A delivered service rather than a self-serve tool — built directly for each client's website or Google Business Profile.
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PIOs and emergency managers draft alerts under pressure and often can't tell if a message will actually be understood by everyone it needs to reach. Published through CommandShield Incident Response.
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IPAWS messaging has a lot of moving parts and PIOs often don't have a structured drafting workflow. This replaces the blank text field with a guided builder and live feedback.
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Emergency management agencies put out a huge volume of PDF documents, most never checked against 508 or WCAG. This gives any staff member a real check in under a minute without sending sensitive documents anywhere.
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Many agencies don't know where their Section 504 exposure actually is until a complaint arrives. This gives a fast, documented starting point before the next activation, not after.
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PA announcements during incidents are often drafted on the fly with no accessibility review. This gives any IC or PIO a guided template already written for deaf/HoH, visual impairment, cognitive disability, non-English speakers, mobility needs, and seniors — with an incident log for after-action documentation.
Verified Credentials Across Five Disciplines
Active and completed certifications spanning emergency communications, NIMS/ICS, cybersecurity, emergency planning, and digital forensics.
Technical & Operational Skill Set
A cross-disciplinary skill set built across emergency management, accessibility standards, dispatch technology, and digital operations.
Emergency Management
Accessibility
Dispatch & Operations
Technology & Digital
Business & Consulting
Academic Background
Formal education paired with an extensive catalog of professional certifications, FEMA independent study courses, and hands-on operational experience.
Wayne Community College
Wake Forest High School
In addition to formal education, Christopher holds 15+ certifications across emergency management, cybersecurity, and accessibility disciplines — including multiple FEMA Independent Study (IS) courses, IAED telecommunicator certification, CERT, THIRA/SPR, IPAWS, and cybersecurity credentials. Professional development is ongoing and a core part of his practice.
Accessible Systems. Emergency-Ready Operations. Real Results.
Most engagements begin with a 15-minute discovery call. We'll assess your needs, identify gaps, and find the fastest path to clarity — whether it's accessibility compliance, emergency planning, or operations support.
Schedule a Discovery Call →Get in Touch
Christopher welcomes inquiries related to emergency management, accessibility consulting, dispatch operations, systems development, and training engagements.
Direct Contact
Reach out directly to schedule a 15-minute discovery call or discuss your needs.
Phone: 919‑614‑9856
Email: christopher.919nc@gmail.com
Website: chrislw.com
CommandShield: csirinc.com
Engagement Types
- Accessibility audits & WCAG compliance
- Section 504 / 508 assessments
- Emergency communications consulting
- ICS documentation & IAP support
- Dispatch operations & systems design
- Workflow stabilization & SOP development
- Digital continuity planning
- Training & educational materials